Questions & Answers

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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

While we strive to ensure that the products in our pictures accurately represent our furniture, slight variations may occur due to factors like lighting, monitor settings, and natural materials. Rest assured, we are committed to delivering a product that meets our high-quality standards.

At HOMEX, we believe in transparency. If you have any specific concerns or questions about a particular piece, feel free to reach out to our customer service team. We're here to provide you with all the information you need to make an informed decision and ensure your satisfaction with your purchase.

How can I return an item?

At Homex Furniture, we take pride in offering personalized furniture tailored to your preferences. When it comes to customized items, please note that we do not offer returns and refunds. Our commitment is to address any issues you may encounter with your customized furniture. If you come across a problem, we’re here to make it right.

Where can I ship my order?
  • Trust us to deliver more than just furniture, we deliver peace of mind. Our reliable and professional delivery team ensures your new pieces arrive at your doorstep in pristine condition, ready to enhance your living space.
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